FAQs
1. What currency does your website use?
All purchases made through lovqera.com are processed in Euros (EUR). Product prices, shipping charges, applicable taxes, refunds, and other transaction amounts shown during checkout are calculated and processed in EUR.
If your payment account uses another currency, your bank or payment provider may convert the transaction using its own exchange rate and may charge currency-conversion or foreign-transaction fees. These charges are determined by the payment provider and are not controlled by LOVQERA, LLC. For more information, please see our Payment Policy.
2. What payment methods do you accept?
We accept the payment methods displayed during checkout, which may include Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, and Google Pay. Availability may vary depending on your device, location, bank, or payment-provider eligibility.
Payments are securely processed by third-party payment providers, including Stripe and PayPal.
3. Do you store my card or payment information?
No. LOVQERA, LLC does not store your full card number, CVV/CVC security code, bank login credentials, PayPal password, digital-wallet credentials, or other sensitive payment authentication information.
Sensitive payment details are transmitted directly to the applicable payment provider for authorization and processing. Our payment systems may use technologies such as SSL/TLS encryption, tokenization, PCI DSS-compliant payment infrastructure, fraud screening, and supported 3D Secure authentication. Please review our Payment Policy for additional information.
4. Why was my payment declined or unsuccessful?
A payment may be declined or delayed for reasons including insufficient funds, incorrect billing information, card restrictions, security verification requirements, suspected fraud, technical issues, or a decision made by your bank or payment provider.
If your payment is unsuccessful, please check the information entered during checkout or contact your bank, card issuer, PayPal, or other payment provider before trying again. LOVQERA, LLC does not control payment authorization decisions made by third-party financial institutions.
5. Do you ship internationally?
Yes. LOVQERA, LLC provides worldwide shipping for eligible orders placed through lovqera.com. Shipping availability depends on carrier coverage, local delivery conditions, destination restrictions, and the logistics services available for a particular address.
If an address cannot currently be served, the applicable shipping option may not be available during checkout. Full shipping information is available in our Shipping Policy.
6. How long does order processing take?
Orders are normally processed within 1–4 business days after payment has been successfully confirmed. Processing includes order verification, preparation, packing, and transfer to the applicable shipping carrier.
Business days generally exclude weekends and public holidays. The processing period is separate from the estimated transportation time.
7. How long does shipping usually take?
Estimated transportation times begin after the order has completed processing and has been handed to the carrier. Our general delivery estimates are:
- United States: approximately 5–10 business days
- Europe: approximately 7–15 business days
- Other international destinations: approximately 10–20 business days
These timeframes are estimates rather than guaranteed delivery dates. Carrier operations, weather, customs procedures, public holidays, and other circumstances outside our reasonable control may affect delivery.
8. How much does shipping cost, and do you offer free shipping?
Shipping costs depend on the destination and are shown during checkout before payment is completed.
- United States: €5.99, with free shipping from €110.00
- Europe: €8.99, with free shipping from €149.00
- Other international destinations: €17.99
Please see our Shipping Policy for complete shipping terms.
9. Which shipping carriers do you use?
Depending on the destination, parcel, and available logistics route, orders may be transported by carriers such as USPS, UPS, DHL, DPD, EMS, or another suitable local or international delivery provider.
International shipments may be transferred between carriers during transportation, particularly where a local delivery service completes final-mile delivery.
10. When will my tracking information update?
After an order has been dispatched and a tracking number has been created, please allow approximately 48–72 hours for the carrier's system to begin displaying updated shipment information.
Tracking frequency varies between carriers, so some shipments may remain unchanged for short periods while moving between facilities or logistics partners. The carrier's tracking record should be used as the primary reference for shipment progress.
11. What should I do if my package arrives damaged?
If your parcel or product arrives with visible transportation damage, please contact us at info@lovqera.com within 48 hours of delivery where reasonably possible.
Please provide your order number, a description of the issue, and clear photographs of the parcel, shipping label, packaging, and affected product where available. This information helps us review the matter and, when appropriate, communicate with the carrier.
Depending on the circumstances, the resolution may include a replacement, refund, return arrangement, or another appropriate remedy.
12. Will I have to pay customs duties or import taxes?
For orders delivered within the United States, customers are not required to pay additional import customs duties upon delivery. Applicable import-duty costs for U.S. deliveries are covered through our shipping arrangement.
For destinations outside the United States, customs duties, import taxes, VAT, brokerage fees, or other charges may be imposed by local authorities or delivery providers. Unless otherwise stated during checkout, these charges are the responsibility of the customer.
13. How long do I have to return an order?
Eligible return requests may be submitted within 30 days of delivery. The return period begins on the date the carrier records the order as delivered.
Please contact us at info@lovqera.com before sending a return so that we can review the request and provide the appropriate return instructions. Full return terms are available in our Refund and Returns Policy.
14. What condition must a returned product be in?
Customers may reasonably inspect a product after delivery to confirm its appearance, material, dimensions, suitability, and general condition.
For a standard return, the product should remain in a condition reasonably suitable for resale and should not show signs of extended use, washing, alteration, staining, strong odors, contamination, deliberate damage, or other changes that materially affect its condition.
Where reasonably possible, any original labels, accessories, components, instructions, and packaging should also be included with the return.
15. Who pays for return shipping?
For a standard return caused by a change of mind, an unsuitable selection, or another reason not caused by a product or fulfillment problem, the customer is generally responsible for the return shipping cost.
If the product was delivered damaged, defective, materially incorrect, or the return is required because of an error attributable to LOVQERA, LLC, we will review the circumstances and may arrange or reimburse reasonable return shipping costs where appropriate.
More information is available in our Refund and Returns Policy.
16. How and when will I receive my refund?
Once an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method used for the purchase.
LOVQERA, LLC normally issues approved refunds within 7 business days. Once the refund has been submitted, your bank, card issuer, Stripe, PayPal, or other payment provider may require additional time before the funds appear in your account.
Refunds are not normally redirected to an unrelated payment method, card, bank account, or digital wallet.
17. How do you protect my personal information?
lovqera.com is a self-hosted store built on WordPress and powered by WooCommerce. We use reasonable technical and organizational safeguards designed to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include HTTPS and SSL/TLS encryption, controlled administrative access, role-based permissions, secure authentication practices, server-level protections, firewall controls, software maintenance, activity monitoring, secure backups, malware monitoring, and restricted access to customer records.
Customers in applicable European jurisdictions may also have privacy rights under the GDPR. Complete details about personal information, cookies, data retention, security, Stripe and PayPal processing, and privacy rights are available in our Privacy Policy.
18. What should I do if I have a question or dispute about an order?
If you have a question or concern relating to an order, payment, delivery, return, refund, or privacy matter, please contact us first at info@lovqera.com. We will review the available order, payment, shipping, communication, return, and refund information and work to provide an appropriate response.
If a dispute cannot be resolved through direct communication or another mutually accepted process, it may ultimately be determined by a court of competent jurisdiction in accordance with the applicable law and our Terms of Service.
You can contact us using the following information:
LOVQERA, LLC
4615 E State St, Ste 103, Rockford, IL 61108, US
+1 (815) 397-7611
info@lovqera.com