Shipping Policy
1. Shipping Coverage
LOVQERA, LLC provides worldwide shipping for eligible orders placed through lovqera.com. We currently ship to addresses in the United States, Europe, and many other international destinations.
Shipping availability may depend on the destination, local delivery conditions, carrier coverage, or restrictions affecting particular locations. If an address cannot be served by one of our available carriers, the applicable shipping option may not appear during checkout. Customers are responsible for providing a complete and accurate delivery address when placing an order.
2. Order Processing Time
Orders are normally prepared for shipment within 1–4 business days after payment has been successfully confirmed. Processing time includes order verification, preparation, packing, and handover to the applicable shipping carrier.
Business days generally exclude weekends and public holidays. Orders placed outside normal business days begin processing on the next available business day. Processing time is separate from the estimated transportation time described below.
In the event that an order requires additional verification or another issue prevents normal processing, we may contact the customer using the contact information provided with the order.
3. Shipping Methods and Logistics Carriers
Depending on the destination, parcel size, route, and available delivery service, orders may be transported by established logistics providers such as USPS, UPS, DHL, DPD, EMS, or other suitable local or international carriers.
The carrier used for a particular order may be selected according to the destination and available logistics route. International shipments may also be transferred to a local delivery partner for final-mile delivery after entering the destination country or region.
The carrier shown in the shipping confirmation or tracking information should be used as the primary reference for tracking the order after dispatch.
4. Estimated Shipping Times
Estimated delivery times begin after the order has completed the 1–4 business day processing period and has been handed to the shipping carrier.
Our general estimated transportation times are:
- United States: approximately 5–10 business days
- Europe: approximately 7–15 business days
- Other international destinations: approximately 10–20 business days
These delivery periods are estimates rather than guaranteed arrival dates. Actual delivery times may vary because of carrier operations, destination, customs procedures, transportation conditions, public holidays, severe weather, local service interruptions, or other circumstances outside the reasonable control of LOVQERA, LLC.
5. Shipping Fees and Free Shipping
Shipping charges are based on the destination region and are displayed during checkout before the customer completes payment.
- United States: standard shipping is €5.99. Eligible orders receive free shipping when the order value reaches €110.00.
- Europe: standard shipping is €8.99. Eligible orders receive free shipping when the order value reaches €149.00.
- Other international destinations: standard shipping is €17.99.
Free-shipping eligibility is calculated using the qualifying order value after applicable adjustments and before any additional charges that do not form part of the qualifying product value. Where free shipping is available, the applicable option will be shown during checkout.
All charges displayed and processed through lovqera.com use Euros (EUR) as the transaction currency. If the customer's payment account uses another currency, any currency conversion is handled by the customer's bank or payment provider.
6. Shipment Confirmation and Tracking
Once an order has been dispatched, available shipment and tracking information will be provided through the order details or the contact information associated with the order.
After a tracking number has been created, please allow approximately 48–72 hours for the carrier's tracking system to receive, scan, and display the latest shipment information. It is normal for a tracking number to show limited information during the first stage of transportation.
Tracking updates are generated by the applicable shipping carrier. As a result, scanning frequency and update times may vary during transportation, particularly for international shipments or shipments transferred between logistics partners.
7. Delivery and Receipt of Packages
Customers should provide a complete delivery address, including any apartment, suite, unit, building, or other information necessary for successful delivery. LOVQERA, LLC is not responsible for delays caused by incomplete or incorrect address information supplied during checkout.
Depending on the destination and carrier, delivery may be made directly to the recipient, left in a secure location, delivered to a mailbox, reception area, parcel facility, or other location permitted by the carrier. Some shipments may require a signature or other confirmation of receipt.
Customers are encouraged to review the tracking information as the estimated delivery date approaches and make reasonable arrangements to receive the shipment when necessary.
If tracking shows that a parcel has been delivered but it cannot be located, please first check nearby safe delivery locations, household members, building reception areas, or information provided by the carrier. If the parcel still cannot be located, please contact us at info@lovqera.com so that we can assist with reviewing the available shipment information.
8. Lost, Delayed, or Damaged Packages
Although we work with established shipping providers, occasional transportation delays, damage, or delivery issues may occur.
If a package arrives with visible shipping damage, or if products inside appear to have been damaged during transportation, please contact us within 48 hours of delivery at info@lovqera.com. Please provide the order number, a description of the issue, and clear photographs of the package and affected items where reasonably available.
This information helps us review the situation and, where necessary, communicate with the relevant shipping carrier. Depending on the circumstances, an appropriate resolution may include further investigation, replacement, refund, or another remedy available under our applicable policies and law.
For significantly delayed or potentially lost parcels, customers may also contact us with their order and tracking details. We may need to allow the carrier sufficient time to investigate the shipment before a final resolution can be determined.
9. Customs Duties, Import Taxes, and International Charges
For orders delivered within the United States, customers will not be required to pay additional import customs duties upon delivery. Applicable import-duty costs for U.S. deliveries are covered as part of our shipping arrangement.
For destinations outside the United States, international orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other charges imposed by the destination country's customs authority, government, or local delivery provider.
Unless expressly stated otherwise during checkout, any such charges imposed on shipments outside the United States are the responsibility of the customer. These charges are determined by local authorities and are not set or controlled by LOVQERA, LLC.
Customs procedures may also cause additional delivery time. We cannot guarantee the speed of customs clearance because these procedures are managed by authorities in the destination country or region.
10. Address Changes, Delivery Issues, and Contact Information
Customers should review their shipping information carefully before submitting an order. If you notice an incorrect or incomplete shipping address after placing an order, please contact us as soon as possible at info@lovqera.com.
We will make reasonable efforts to assist with an address correction while an order is still being processed. However, once a parcel has been handed to the shipping carrier, we may not be able to change, redirect, or intercept the shipment.
If a parcel is returned because of an incorrect address, unsuccessful delivery, refusal of delivery, failure to collect the parcel, or another delivery-related issue, please contact us so that we can review the available options based on the circumstances of the shipment.
For questions regarding processing, shipping charges, tracking, delivery, damaged parcels, or other shipping matters, customers may contact:
LOVQERA, LLC
4615 E State St, Ste 103, Rockford, IL 61108, US
+1 (815) 397-7611
info@lovqera.com
For information concerning returns and refunds after delivery, please refer to our Refund and Returns Policy.