Terms of Service
1. Introduction and Acceptance of Terms
These Terms of Service govern your access to and use of lovqera.com, including browsing the website, creating an account, submitting forms, placing orders, making payments, communicating with customer service, and using any other services made available through the website. The website is operated by LOVQERA, LLC.
By accessing lovqera.com, submitting an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service together with the policies referenced throughout these terms. These policies form part of the conditions applicable to transactions made through our website.
If you do not agree with these Terms of Service, you should discontinue use of the website and should not place an order through lovqera.com. Your continued use of the website after an updated version of these terms is published constitutes acceptance of the version then in effect, subject to applicable law.
2. About Our Website and Services
lovqera.com is an online retail website operated by LOVQERA, LLC. The website allows customers to browse available products, review product information, add products to a shopping cart, complete checkout, make payments, manage applicable account functions, track orders, and contact customer service.
We may update, improve, replace, suspend, or discontinue certain website functions from time to time where reasonably necessary for maintenance, security, technical improvements, legal compliance, or ordinary business operations. Temporary website interruptions may occasionally occur because of maintenance, hosting issues, service-provider interruptions, or other technical circumstances.
We make reasonable efforts to keep the website available and operating correctly, but we do not guarantee that every feature will remain continuously available or that the website will be entirely free from technical errors at all times.
3. Eligibility and Proper Use of the Website
By using this website or placing an order, you confirm that you are legally capable of entering into a binding transaction under the laws applicable to you. Where local law requires a person to obtain the consent of a parent, guardian, or other legally responsible person before entering into a transaction, such consent must be obtained before using our purchasing services.
You agree to use lovqera.com only for lawful purposes. You must not use the website to engage in fraudulent transactions, impersonate another person, misuse payment information, interfere with website security, attempt unauthorized access, or carry out activity that may harm the website, other customers, or LOVQERA, LLC.
We reserve the right to restrict or suspend access to website functions where we reasonably believe that an account or transaction is associated with fraud, abuse, unauthorized activity, security threats, or a material violation of these Terms of Service.
4. Product Information and Presentation
We aim to provide clear and accurate product descriptions, specifications, dimensions, materials, photographs, and other relevant information to help customers make informed purchasing decisions. Product information may occasionally be updated where specifications, presentation, availability, or other details change.
The appearance of products shown on a screen may vary slightly from their physical appearance because of lighting, photography, monitor settings, mobile-device displays, browser settings, or reasonable manufacturing variations. Minor variations that do not materially affect the nature or intended use of a product are not necessarily considered defects.
Customers should review the product description and available information before completing a purchase. If a product received is damaged, defective, materially incorrect, or materially different from the order, customers should contact us in accordance with our Refund and Returns Policy.
5. Product Availability
All products displayed on lovqera.com are offered subject to availability. Placing a product in a shopping cart does not reserve inventory and does not guarantee that the product will remain available until checkout has been successfully completed and the order has been accepted for fulfillment.
In uncommon situations, a product may become unavailable after an order has been submitted because of inventory synchronization, technical issues, damaged stock, or other operational circumstances. If this occurs, we may contact the customer and provide an appropriate resolution.
Where an unavailable product cannot reasonably be supplied, the affected item or order may be cancelled and any amount already successfully collected for that item will be returned through the applicable original payment method.
6. Prices, Currency, and Displayed Charges
Transactions made through lovqera.com are processed in Euros (EUR). Product prices, shipping charges, applicable taxes, refunds, and other transaction amounts presented through checkout are calculated and processed in EUR unless expressly stated otherwise.
If a customer's card, bank account, PayPal account, digital wallet, or other payment account uses a currency other than EUR, the customer's financial institution or payment provider may convert the transaction into another currency using its own exchange rate. Currency conversion fees, foreign transaction fees, or similar charges may also be imposed by that provider.
Such exchange rates and third-party financial charges are not determined or controlled by LOVQERA, LLC. Further information regarding transaction currency, supported payment methods, payment processing, and refunds is available in our Payment Policy.
7. Orders and Order Submission
When a customer submits an order through lovqera.com, the customer is requesting to purchase the products identified in the order using the billing, shipping, and payment information provided during checkout.
Customers are responsible for reviewing their order information before completing checkout, including product selections, quantities, contact information, delivery address, and payment details. An automated order confirmation acknowledges that we have received the order but does not necessarily mean that all stages of verification, payment authorization, or fulfillment have been completed.
Orders may be reviewed before dispatch for purposes including payment confirmation, inventory availability, address verification, fraud prevention, security screening, or compliance with applicable law.
8. Order Acceptance, Refusal, and Cancellation
We reserve the right to decline or cancel an order where reasonably necessary, including where payment cannot be authorized, required information is incomplete, the delivery address cannot reasonably be served, a product becomes unavailable, a pricing or technical error is identified, or the transaction appears to involve fraud or unauthorized activity.
Where an order is cancelled after payment has already been successfully collected, any amount due to the customer will be returned through the original payment method in accordance with the applicable refund procedures.
Customers who wish to request a change or cancellation should contact info@lovqera.com as soon as possible. Once an order has entered fulfillment or has been handed to a shipping carrier, cancellation or modification may no longer be possible.
9. Payment Terms
Customers must use a valid and authorized payment method when placing an order. Payment methods available during checkout may include card payments, digital wallets, PayPal, or other methods supported by our payment service providers.
Payments are processed through independent payment service providers, including Stripe and PayPal. LOVQERA, LLC does not store customers' complete card numbers, CVV/CVC security codes, bank login credentials, PayPal passwords, or other sensitive payment authentication information.
Payment authorization may be subject to fraud screening, security verification, 3D Secure authentication, or other requirements imposed by a bank, card issuer, Stripe, PayPal, or another payment provider.
Complete information regarding payment methods, payment processing, payment security, failed transactions, disputes, and refund handling is available in our Payment Policy.
10. Shipping and Order Processing
Orders placed through lovqera.com are subject to our shipping procedures, including order preparation, carrier handover, tracking, delivery, and customs requirements. We provide worldwide shipping to eligible destinations where suitable logistics services are available.
Orders are normally processed within the timeframe stated in our Shipping Policy. Estimated transportation times begin after processing has been completed and the parcel has been transferred to the applicable carrier.
Shipping fees, free-shipping thresholds, estimated delivery times, logistics providers, international shipments, tracking updates, customs procedures, and other delivery matters are explained in detail in our Shipping Policy.
11. Shipping Address and Customer Information
Customers are responsible for providing complete and accurate shipping information when placing an order. This may include the recipient's full name, street address, apartment or suite number where applicable, city, state or region, postal code, country, telephone number, and other information reasonably necessary for successful delivery.
Incorrect or incomplete delivery information may cause delays, unsuccessful delivery attempts, returned parcels, or additional carrier procedures. If a customer notices an address error after placing an order, the customer should contact info@lovqera.com as soon as possible.
We will make reasonable efforts to assist with an address correction while an order is still being processed. However, once a shipment has been transferred to the carrier, LOVQERA, LLC cannot guarantee that an address can be changed, redirected, or intercepted.
12. Tracking, Delivery, and Receipt of Orders
Where shipment tracking is available, tracking information will normally be provided after dispatch. Carrier tracking systems may require approximately 48–72 hours after a tracking number has been created before complete shipment updates begin appearing.
Delivery status may be determined using information supplied by the applicable logistics carrier, including tracking scans, delivery timestamps, signature records, photographic delivery confirmation, or other carrier records where available.
Customers should monitor tracking information and make reasonable arrangements to receive their shipment where necessary. More detailed information regarding delivery confirmation, lost parcels, delayed shipments, unsuccessful deliveries, and carrier procedures is available in our Shipping Policy.
13. Damaged, Defective, or Incorrect Orders
If a shipment arrives visibly damaged, contains a damaged product, is materially defective, or includes a materially incorrect product, customers should contact us promptly so that the issue can be reviewed.
For apparent transportation-related damage, customers are requested to contact us within 48 hours of delivery where reasonably possible. We may request reasonable supporting information, including the order number, photographs of the product, packaging, shipping label, or visible damage.
Depending on the circumstances, the available remedy may include a return, replacement, refund, or another appropriate solution in accordance with applicable law and our policies.
Further information is available in our Shipping Policy and Refund and Returns Policy.
14. Returns and Return Eligibility
Eligible products may be returned subject to the return period, return conditions, and procedures stated in our Refund and Returns Policy. Customers generally have 30 days from delivery to submit an eligible return request.
A product returned under a standard return request should generally remain in a condition reasonably suitable for resale and should not show material signs of extended use, washing, alteration, staining, contamination, deliberate damage, or other changes that materially affect its condition.
Return eligibility, return procedures, condition requirements, return shipping costs, damaged products, and other return-related matters are described in detail in our Refund and Returns Policy.
15. Refunds
Where a refund is approved, the refund will normally be issued to the original payment method used for the transaction. Refunds are not normally redirected to an unrelated bank account, card, digital wallet, or other payment method.
Approved refunds are normally issued by LOVQERA, LLC within 7 business days after the applicable return has been received and approved, or after a refund has otherwise been authorized where no physical return is required.
After we issue a refund, the customer's bank, card issuer, Stripe, PayPal, or other payment provider may require additional time to post the funds to the customer's account.
Complete refund eligibility and processing requirements are set out in our Refund and Returns Policy.
16. Privacy and Personal Information
In order to operate the website and fulfill customer orders, we may collect and process personal information such as names, contact details, billing and delivery information, order records, transaction references, shipping information, return information, and customer communications.
This website is a self-hosted store built on WordPress and powered by WooCommerce. Personal information may also be processed by service providers that support payment processing, hosting, shipping, security, and other necessary business functions.
We use reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration, disclosure, or loss. Sensitive payment credentials are processed by third-party payment providers rather than being stored directly by LOVQERA, LLC.
For detailed information concerning data collection, cookies, payment providers, security controls, data retention, international transfers, and European GDPR rights, please review our Privacy Policy.
17. Website Security and Prohibited Conduct
Customers and visitors must not attempt to interfere with the security, availability, integrity, or normal operation of lovqera.com. Unauthorized access attempts, malware distribution, fraudulent transactions, automated attacks, data scraping that materially disrupts the website, or attempts to bypass website security controls are prohibited.
You must not misuse customer accounts, payment systems, checkout functions, forms, servers, databases, or other technical resources associated with the website. You must also not knowingly provide false information for fraudulent or abusive purposes.
We may use security monitoring, access controls, fraud-prevention measures, account protections, and other reasonable safeguards to protect our customers, website infrastructure, and business operations.
Access may be restricted where necessary to investigate suspected fraud, protect payment systems, prevent security incidents, comply with legal requirements, or enforce these Terms of Service.
18. Intellectual Property and Website Content
Unless otherwise stated, original content displayed on lovqera.com, including website text, graphics, logos, page layouts, visual designs, photographs owned by us, and other protected materials, may be subject to copyright, trademark, or other intellectual property protections.
Customers may access and use the website for normal personal shopping and informational purposes. Website content may not be reproduced, republished, commercially distributed, modified, or exploited without appropriate authorization where such authorization is required by law.
Nothing in these Terms of Service transfers ownership of intellectual property belonging to LOVQERA, LLC or an applicable third-party rights holder to the customer.
19. Governing Law, Disputes, and Court Jurisdiction
If a customer has a concern relating to an order, payment, shipment, return, refund, privacy matter, or use of lovqera.com, the customer is encouraged to contact us at info@lovqera.com before beginning formal proceedings so that we have an opportunity to review the circumstances and attempt to resolve the matter.
Where appropriate, relevant records may be reviewed when resolving a dispute, including order confirmations, payment transaction records, shipping information, carrier tracking, delivery confirmation, customer communications, return requests, return tracking, inspection records, and refund confirmations.
If a dispute cannot be resolved through direct communication or another mutually accepted resolution process, the dispute shall ultimately be determined by a court of competent jurisdiction. Court proceedings shall be governed by applicable law and, where legally permitted, shall be brought before the competent courts having jurisdiction over the location in which LOVQERA, LLC is legally established.
Nothing in these Terms of Service is intended to remove, restrict, or waive mandatory consumer protection rights, statutory remedies, or jurisdictional rights that cannot lawfully be excluded under the laws applicable to a customer.
A payment dispute or chargeback submitted through Stripe, PayPal, a card issuer, or another payment provider does not prevent either party from relying on rights or remedies available under applicable law. Where necessary, relevant transaction and fulfillment records may be provided to the applicable payment provider for legitimate dispute review.
20. Changes to These Terms, Related Policies, and Contact Information
We may revise these Terms of Service from time to time to reflect changes in our website, business operations, products, payment systems, shipping arrangements, service providers, security practices, legal requirements, or other relevant circumstances.
Any revised version will be published on lovqera.com. Unless otherwise required by applicable law, the version published on the website at the time of the relevant transaction will generally govern that transaction.
The following policies contain additional information and form an important part of the terms governing purchases and use of our website:
- Payment Policy – payment methods, EUR transactions, Stripe and PayPal processing, payment security, failed payments, and refunds.
- Shipping Policy – worldwide shipping, processing times, shipping costs, delivery estimates, carriers, tracking, customs, and damaged parcels.
- Privacy Policy – personal information, WordPress and WooCommerce, data security, third-party services, cookies, data retention, and GDPR rights.
- Refund and Returns Policy – return eligibility, the 30-day return period, return procedures, return costs, damaged products, and refund processing.
If you have questions regarding these Terms of Service, an order, a payment, a shipment, a return, or any other matter relating to lovqera.com, you may contact us using the following information:
LOVQERA, LLC
4615 E State St, Ste 103, Rockford, IL 61108, US
+1 (815) 397-7611
info@lovqera.com