Privacy Policy
1. Introduction
This Privacy Policy explains how LOVQERA, LLC collects, uses, stores, protects, and shares personal information when you visit, use, or make a purchase through lovqera.com.
We respect the privacy of our customers and visitors and aim to process personal information transparently, securely, and only for legitimate business purposes. By using our website, you acknowledge the practices described in this Privacy Policy.
2. Website Platform and Store Infrastructure
This website is a self-hosted store built on WordPress and powered by WooCommerce. WordPress provides the website content management system, while WooCommerce provides the e-commerce functionality used to manage products, shopping carts, checkout, orders, customer accounts, shipping information, and related store functions.
Because the store is self-hosted, website and order information is stored within hosting infrastructure selected and managed for LOVQERA, LLC, subject to the security controls, access restrictions, and service arrangements described in this policy.
3. Information We Collect
Depending on how you interact with lovqera.com, we may collect information such as your name, email address, telephone number, billing address, shipping address, account details, order information, products purchased, transaction status, shipping method, tracking information, return information, and communications with our customer service team.
We may also collect technical information such as IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from IP address, access time, cookie identifiers, and website activity.
4. Information You Provide Directly
We collect information that you voluntarily provide when you create an account, place an order, complete checkout, contact us, request a return, submit a form, subscribe to communications, or otherwise communicate with LOVQERA, LLC.
Customers are responsible for providing accurate information where necessary for order processing and delivery. We use this information only for the purposes described in this Privacy Policy and other purposes permitted by applicable law.
5. Order and Transaction Information
When you place an order, WooCommerce may record information necessary to manage the transaction, including your order number, customer details, billing and shipping information, purchased items, order value, payment status, shipping status, refund status, and transaction reference information.
These records help us fulfill orders, verify transactions, provide customer service, process returns and refunds, maintain accounting records, investigate delivery issues, prevent fraud, and respond to legitimate payment disputes or chargebacks.
6. Payment Processing Through Stripe and PayPal
Payments made through lovqera.com are processed by independent third-party payment service providers, including Stripe and PayPal. Depending on the payment method selected during checkout, your payment information is transmitted directly to the applicable payment provider for authorization and processing.
LOVQERA, LLC does not directly receive or store customers' full card numbers, CVV/CVC security codes, bank login credentials, PayPal passwords, Apple Pay credentials, Google Pay credentials, or other sensitive payment authentication information.
Sensitive payment credentials are handled by Stripe, PayPal, or the applicable payment network. We may retain non-sensitive transaction records such as transaction identifiers, payment status, payment method type, refund status, and related order references where necessary to manage the order, accounting, refunds, fraud prevention, or payment disputes.
7. Payment Security
Payment transactions are protected through technologies and security measures provided by our payment service providers and website infrastructure. These may include HTTPS, SSL/TLS encryption, tokenization, PCI DSS-compliant payment processing infrastructure, fraud screening, secure payment gateways, and supported 3D Secure authentication.
Tokenization allows sensitive card information to be replaced by a non-sensitive token so that the merchant does not need to store the original card number. Where additional verification is required, your bank or payment provider may request authentication before approving the transaction.
8. How We Use Personal Information
We may use personal information to operate our website, process orders, confirm payments, prepare shipments, provide tracking information, communicate about orders, handle customer service requests, manage returns and refunds, prevent fraud, respond to disputes, maintain records, comply with legal obligations, and improve the operation of our store.
We do not use personal information for purposes that are materially incompatible with the reason it was collected unless permitted or required by applicable law.
9. Shipping and Logistics Providers
To fulfill and deliver orders, we may provide relevant information to shipping and logistics providers such as USPS, UPS, DHL, DPD, EMS, or other local or international carriers used for a particular shipment.
Information shared with carriers may include the recipient's name, shipping address, telephone number, email address where required for delivery notifications, order reference, parcel information, and other details necessary to transport and deliver the shipment.
Carriers process this information according to their own privacy practices and applicable law.
10. Returns, Refunds, and Customer Service Records
When you request a return, refund, replacement, or assistance with an order, we may collect and retain information including your order number, reason for the request, communications, photographs provided by you, return tracking information, delivery records, inspection information, and refund status.
These records help us evaluate customer requests, provide appropriate remedies, maintain accurate transaction records, and demonstrate the history of an order if a transaction is later questioned.
11. Payment Disputes and Chargeback Records
If a payment dispute, chargeback, or transaction inquiry is opened through Stripe, PayPal, a card issuer, bank, or payment network, we may use relevant information relating to the transaction to investigate and respond to the matter.
Such information may include order confirmation, transaction reference, billing information, shipping information, carrier tracking, proof of delivery, customer communications, return requests, refund confirmations, product-related records, and other information reasonably relevant to the disputed transaction.
We may provide these records to Stripe, PayPal, the applicable bank, card network, or other authorized payment provider where reasonably necessary to respond to or resolve the dispute.
12. Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, including under the European Union General Data Protection Regulation, we may process information because it is necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate business interest, establish or defend legal claims, prevent fraud, or because you have provided consent.
Where processing is based on consent, you may withdraw that consent at any time, although withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
13. Cookies and Similar Technologies
lovqera.com may use cookies and similar technologies to operate essential website functions, maintain shopping carts, remember account sessions, support checkout, improve website performance, detect security issues, and understand how visitors interact with the website.
Some cookies may be strictly necessary for the store to function properly. Other cookies, where used, may support analytics, preferences, or other optional features. Where required by applicable law, non-essential cookies will be used subject to the appropriate consent mechanism.
14. Server Logs and Technical Information
Our hosting environment may automatically generate server and security logs containing information such as IP addresses, browser details, request timestamps, error messages, access activity, and security events.
We may use this information to maintain website availability, diagnose technical problems, detect suspicious activity, prevent unauthorized access, investigate security incidents, and protect the integrity of our website and services.
15. Data Security Measures
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, destruction, loss, or misuse.
Measures may include HTTPS and SSL/TLS encryption, controlled administrative access, role-based permissions, strong authentication practices, secure account credentials, software updates, WordPress and WooCommerce security maintenance, server-level security controls, firewall protections, malware monitoring, activity logging, secure backups, and restricted access to customer records.
Administrative access is limited to persons who require access for legitimate operational purposes. We also aim to apply the principle of least privilege so that access to customer information is limited according to the responsibilities of the relevant user or service.
16. Protection Against Unauthorized Access and Fraud
We may use security monitoring, login protections, rate limiting, fraud-detection tools, transaction screening, access controls, and other protective measures to help identify suspicious activity and reduce the risk of unauthorized access.
Where our payment processors identify a potentially suspicious transaction, Stripe, PayPal, a bank, or another payment provider may request additional verification or decline the transaction according to its own security procedures.
No internet-based system can provide an absolute guarantee of security, but we maintain safeguards intended to reduce foreseeable risks and respond appropriately if a security incident occurs.
17. Sharing Personal Information
We do not sell customers' personal information. We may share limited personal information with service providers only where reasonably necessary to operate our business and provide our services.
These service providers may include hosting companies, payment processors, shipping carriers, website technology providers, security providers, email service providers, professional advisers, accounting providers, fraud-prevention providers, and other vendors performing legitimate services on our behalf.
We may also disclose information where required by law, court order, regulatory request, legal process, or where reasonably necessary to protect our rights, customers, systems, or business.
18. International Data Transfers
Because LOVQERA, LLC provides worldwide shipping and uses international service providers, personal information may be processed in countries outside your country of residence.
Where personal information protected by European data protection law is transferred internationally, we seek to rely on appropriate safeguards where required, including contractual protections, adequacy decisions, or other lawful transfer mechanisms recognized by applicable data protection law.
19. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer support, returns, refunds, fraud prevention, accounting, tax compliance, payment disputes, chargeback management, and other legal or operational requirements.
General customer service or contact records may normally be retained for up to approximately 12 months after the relevant matter is resolved, unless a longer period is reasonably necessary or required by law.
Order, transaction, tax, refund, shipping, dispute, and accounting records may be retained for longer where necessary to comply with legal obligations, financial recordkeeping requirements, payment-provider rules, or to establish, exercise, or defend legal claims.
20. European Privacy Rights and GDPR
If you are located in the European Economic Area, European Union, or another jurisdiction where the General Data Protection Regulation (GDPR) applies, you may have rights regarding your personal information.
Subject to applicable conditions and exceptions, these rights may include:
- The right to request access to personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of personal information in certain circumstances.
- The right to request restriction of processing.
- The right to object to certain processing based on legitimate interests.
- The right to receive certain personal information in a portable format.
- The right to withdraw consent where processing is based on consent.
- The right to lodge a complaint with an applicable data protection authority.
To exercise an applicable privacy right, please contact us at info@lovqera.com. We may need to verify your identity before completing certain requests in order to protect customer information from unauthorized disclosure.
Some information may need to be retained even after a deletion request where retention is required for legal compliance, tax and accounting obligations, fraud prevention, dispute resolution, chargebacks, or the establishment or defense of legal claims.
21. Children's Privacy
lovqera.com is intended for general retail customers and is not designed specifically for children. We do not knowingly seek to collect personal information from children in a manner prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact info@lovqera.com so that we can review the matter and take appropriate action.
22. Privacy Questions, Policy Updates, and Contact Information
We may update this Privacy Policy from time to time to reflect changes to our website, WooCommerce configuration, service providers, payment systems, security practices, business operations, or applicable legal requirements.
When changes are made, the updated version will be published on lovqera.com. Material changes may also be communicated through another reasonable method where required by applicable law.
If you have questions about this Privacy Policy, our handling of personal information, your privacy rights, or a transaction-related privacy matter, please contact:
LOVQERA, LLC
4615 E State St, Ste 103, Rockford, IL 61108, US
+1 (815) 397-7611
info@lovqera.com
For information concerning payments, shipping, returns, or refunds, please also refer to our Payment Policy, Shipping Policy, and Refund and Returns Policy.